Our policy lasts 6 months. If 6 months have gone by since your purchase, unfortunately we can’t offer you a refund.
However, if 6 months have gone by since your purchase and the product is faulty or contains a factory defect and the item is still under warranty, we can offer an exchange.
There is a 10 day cool down period in which you can change your mind and return the item(s) should they meet our return criteria.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
Please choose carefully. We do not normally give refunds if you simply change your mind after the 10 day cool down period. You could choose between a repair, exchange or your money back where goods are faulty, wrongly described, different from the sample shown to you or do not perform as intended. Please retain your receipt as proof of purchase.
We recommend that bulk buyer first purchase a sample to make sure product conforms to their needs and then proceed to place a bulk order. Please speak to one of our sales representatives.
THE RIGHT TO RETURN GOODS
The consumer may return goods to the supplier for the following reasons:
1) Unsafe or defective goods may be returned for a repair, replacement or refund within 6 months of delivery.
The consumer may choose whether he wants the item repaired, replaced or receive a refund. If the consumer allows the supplier to repair, then the repair must last for at least three months. If the same fault re-appears or another defect appears within three months of the repair being effected, then the supplier must choose whether to replace the item or refund the consumer. At this stage, a further repair is not an available option.
2) A consumer may within 10 business days after delivery return the goods to the supplier for a full refund, where:
2a) Goods were delivered as a result of a transaction entered into because of direct marketing and the consumer has exercised his right to cancel the agreement without reason or penalty during the cooling-off period. The consumer must within 5 business days of delivery advise the supplier in writing or other recordable form that he is rescinding the agreement, must return the goods delivered within 10 business days of delivery of such goods and the supplier must then refund the consumer within 15 business days of
the latter of notice of cancellation or return of the goods. Goods are returned at the risk and expense of the consumer.
2b) Goods which the consumer did not have an opportunity to examine before delivery and where the consumer has now rejected delivery.
Valid reasons for rejection of delivery are:
b1) the type and quality of the goods are not as reasonably contemplated in the agreement; or
b2) the goods differ in a material respect or characteristic from the sample or product description; or
b3) the goods do not reasonably conform to the material specifications of a special order.
b4) Some goods are as ordered but is delivered mixed with other goods not ordered, and the consumer accepts delivery of the ordered goods, but rejects the goods not ordered or rejects all the delivered goods.
A consumer would lose his right of return, other than for defective or unsafe products, if the goods concerned have been disassembled, altered, permanently installed, affixed or combined with other goods; or a public regulation for reasons of public health or other prohibits the return of such goods. An example hereof would be floor tiles which have already been laid or medicine and underwear.
3) The supplier must refund to the consumer the price paid for the goods, less any amount allowable in terms of the following:
3a) Returned in original unopened packaging – no charge to consumer.
3b) Returned in original condition and repackaged in their original packaging – a reasonable charge for use, consumption or depletion of the goods unless the consumption or depletion was reasonable and required for the consumer to determine the acceptability of the goods.
3c) In all other cases – a reasonable amount for necessary restoration costs to render the goods fit for restocking may be charged, unless where the packaging was reasonably destroyed in order to allow for the consumer to determine whether the goods conformed to the sample or brochure description in cases where the goods were not examined by the consumer before delivery or were fit for the intended purpose communicated to the supplier.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 557 de Beer Street, Wonderboom South, Pretoria, GP, 0084, South Africa.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 557 de Beer Street, Wonderboom South, Pretoria, GP, 0084, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.